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Advanced · Course 4: Approvals, OTIF and Supplier Scorecards · Lesson 4 of 4

Building a complete approvals and OTIF scorecard worksheet

Level: AdvancedTime: 55 minutesOrder used: Delta Garments' own hybrid shift running Order A's export line alongside Cedar & Co.'s domestic reorderTool: Approvals and OTIF scorecard worksheet
For a merchandiser who tracks an approval matrix and an OTIF rate separately but has never combined them, with a trend view, into one scorecard worksheet. No previous lesson is required. Figures are Delta Garments' own illustrative example on a hybrid shift running Order A's export line alongside Cedar & Co.'s domestic reorder.
FactoryDelta Garments, hybrid shift, export and domestic lines
Orders on the shiftOrder A's export line and Cedar & Co.'s domestic reorder
Business modelHybrid, both order types on shared capacity
Tools combinedApproval matrix, OTIF rate, trend scorecard
Review dueBefore Cedar & Co.'s planning call
This lesson calculatesOne worksheet covering approvals, OTIF and trend together
02Opening

This page explains how to combine an approval matrix, an OTIF rate and a trend view into one worksheet, instead of checking three separate tools

This page is for a merchandiser or production manager who already keeps an approval matrix, calculates an OTIF rate, and reads a trend scorecard, but has never brought all three into one combined worksheet reviewed at a single sitting. At work, checking three separate tools on three separate occasions means nobody ever sees, at one glance, how an open approval, a slipping OTIF rate and a worsening trend on the same order are connected. This lesson mainly teaches the decision flow: it shows how to build one combined worksheet that answers, in a single review, whether an order is genuinely on track.

Delta Garments runs a hybrid shift, part of the line producing Order A's export goods for Northline Apparel, the rest producing Cedar & Co.'s own domestic reorder. Mona must brief Karim, the production manager, and prepare for Cedar & Co.'s next planning call using all three tools from this course, approval matrix, OTIF rate, and trend scorecard, at once, rather than three separate documents nobody has actually compared side by side.

03Before you start

You need: no previous lesson from this track is required, though this lesson combines the approval matrix built in T27-C04-L01, the OTIF rate calculated in T27-C04-L02, and the trend scorecard built in T27-C04-L03 into one worksheet.

By the end of this lesson you can:

  • combine an approval matrix, an OTIF rate, and a trend view into one single working record;
  • read a combined scorecard to find which of the three checks, if any, is the real source of risk on a given order;
  • separate a hybrid shift's own export-line figures from its domestic-line figures inside one combined worksheet;
  • decide what to report ahead of a planning call using one combined check rather than three separate updates;
  • describe how this lesson closes Track 27's own final course on approvals, OTIF and supplier scorecards.

Not covered here: any further course beyond this lesson, since this is the final lesson of Track 27, Buyer-Side Order and Supplier Management.

04Key terms

Words you will meet in this lesson

TermMeaning
Approval matrixA single list of every approval a specific order needs, across every approval type, each with its own due date, owner and current status.
OTIF rateThe share of a supplier's past shipments that were both on time and in full, calculated together, not as two separate figures.
Trend scorecardA single record placing a supplier's own figures for several consecutive seasons side by side, so a trend, not just a snapshot, becomes visible.
Combined worksheetOne working document drawing an approval matrix, an OTIF rate, and a trend scorecard together for a single order or supplier, so all three can be checked in one review.
Line-split recordA record inside a combined worksheet that keeps a hybrid shift's own export-line and domestic-line figures separate, rather than blending them into one shared number.
Single-review checkReading every relevant figure for an order or supplier in one sitting, using one combined document, instead of checking each tool separately on different occasions.
05Teaching
The rule

A combined worksheet answers whether an order is on track in one review, by placing its approval matrix, OTIF rate, and trend together, not by checking three separate documents

The general rule is that a genuinely useful supplier review draws the approval matrix, the OTIF rate, and the trend scorecard together into one worksheet, checked in a single sitting. Reviewing each tool on its own can leave every individual check looking fine while the combination of a slow approval, a falling OTIF rate, and a worsening trend, taken together, is exactly what should change a decision. A combined worksheet exists specifically to catch that combination, which three separate documents, read on three separate days, are unlikely to reveal.

Tools combined into one worksheet: approval matrix, OTIF rate, trend scorecard
What you meet in real life

The same combined-worksheet logic applies across shift types, but a hybrid shift needs its export and domestic lines kept visibly separate inside it

What can differThe shapes you will meetWhy it matters
Single-order export shiftA shift running only Order A's export goods has one approval matrix and one OTIF trend to combine, with no line-split needed.A single-order shift's combined worksheet is simpler, since every figure on it already belongs to the same order.
Single-order domestic shiftA shift running only Cedar & Co.'s domestic reorder combines its own approval matrix, if any is required for a familiar style, with its own OTIF trend from past reorders.A domestic reorder on a familiar style can have a shorter approval matrix, per lesson T27-C04-L01's real-life variants, but still needs its own OTIF trend tracked in the combined worksheet.
Hybrid shift running both order types on shared capacityDelta Garments' own hybrid shift needs Order A's export-line figures and Cedar & Co.'s domestic-line figures kept in separate rows of the same combined worksheet, never blended into one shared score.Blending a hybrid shift's two order types into one combined figure hides which specific line, export or domestic, is actually carrying the risk.
Order tracked through an agent for a combined worksheet reviewMeridian Sourcing preparing a combined worksheet for a European buyer draws the same three tools together but adds a column recording which stage, buyer, agent, or factory, each delay or shortfall actually originated at.An agent's own combined worksheet needs to show where in the chain a problem started, not only that a problem exists on the order.
The case we follow

Mona builds one combined worksheet for Delta Garments' hybrid shift, keeping Order A's export line separate from Cedar & Co.'s domestic reorder

Mona pulls together Order A's own approval matrix, its OTIF trend across recent seasons, and Cedar & Co.'s own domestic reorder figures into one worksheet, keeping the two lines in separate rows throughout.

Delta Garments' own combined worksheet, hybrid shift, day of Cedar & Co.'s planning callOrder A (export): approvals clear, OTIF trend falling, 80% this seasonCedar & Co. (domestic): trim approval open, OTIF steady at 90%
Kept in separate rows, Order A's export line shows a falling OTIF trend while Cedar & Co.'s domestic line shows a steady rate but one open approval. Blending the two lines into a single shared score would have hidden both specific problems.
The worked number

Calculating the combined worksheet's own overall risk flag from both lines' separate figures

Order A (export) OTIF rate, this season: 80%, trend falling 4 points per season
Cedar & Co. (domestic) OTIF rate: 90%, trend steady
Cedar & Co. (domestic) approval matrix: 1 of 1 required approvals still open
Combined worksheet's own overall flag: export line flagged for trend; domestic line flagged for the open approval

The combined worksheet correctly flags two separate, specific risks, Order A's export-line trend and Cedar & Co.'s domestic-line open approval, rather than one vague overall status. Neither risk would be visible from the other line's own figures alone, which is exactly why the two lines are kept separate inside one worksheet rather than averaged into a single combined score.

Export-line OTIF rate against domestic-line OTIF rate, this seasonOrder A, export80%Cedar & Co., domestic90%
Order A's export-line OTIF rate of 80% and Cedar & Co.'s domestic-line rate of 90% tell two different stories. A single blended figure across the hybrid shift would have landed somewhere between them, masking both.
The method

Five steps a merchandiser follows to build and use a combined approvals-and-OTIF worksheet

  1. Draw the approval matrix, the OTIF rate, and the trend scorecard for each order or line into one worksheet, rather than keeping three separate documents.
  2. Split a hybrid shift's own export and domestic lines into separate rows throughout the worksheet, never blending their figures into one shared score.
  3. Review all three tools for each line in a single sitting, checking approvals, current OTIF rate, and trend direction together before forming any conclusion.
  4. Flag each line's own specific risk by name, an open approval, a falling trend, or a low current rate, rather than issuing one vague overall status for the whole shift.
  5. Report, before a planning call, exactly which line carries which specific flag, so the buyer receives the same combined, separated picture the factory itself is working from.
The trap

A common mistake is averaging a hybrid shift's export and domestic figures into one combined score, hiding which specific line actually carries the risk

A common mistake is a merchandiser combining a hybrid shift's export-line and domestic-line figures into a single blended score for a report, on the reasoning that "it's all one shift, one number is simpler." The mistake persists because a blended figure genuinely is simpler to report, and it can still look acceptable even while one of the two lines underneath it is in real trouble. What this costs is real: if Mona reports one blended OTIF figure for Delta Garments' hybrid shift instead of Order A's own falling 80% and Cedar & Co.'s steady 90% kept separate, Northline Apparel's own planning call proceeds without ever learning that its specific export line, not the shift as a whole, is the one actually trending toward risk.

06In plain words

Checking an approval list, an on-time-in-full rate, and a trend across seasons on three separate occasions means nobody ever sees how the three connect on the same order at the same time, so building one combined worksheet that holds all three together is what actually answers whether an order is on track. A shift producing two different orders at once needs those two orders kept in separate rows inside that one worksheet, never blended into a single shared score, because a blended figure can hide exactly which order is carrying the real risk. Reporting each line's own specific flag, rather than one vague overall status, is what lets a buyer and a factory work from the same combined, separated picture.

07Quick check
  • A combined worksheet draws an approval matrix, an OTIF rate, and a trend scorecard together for a single review.
  • A hybrid shift's export and domestic lines should be kept in separate rows, never blended into one combined score.
  • Each line's own specific risk, an open approval, a low rate, or a falling trend, should be flagged by name.
  • A blended figure across two different order types can look acceptable while one specific line is in real trouble.
  • The combined worksheet is reviewed in one sitting, not built from three separate documents checked on different days.
  • Reporting ahead of a planning call should give the buyer the same combined, separated picture the factory itself works from.
08Workplace scenario

Mona must decide what to report to Cedar & Co. and Northline Apparel ahead of the next planning call, using the combined worksheet

Delta Garments' combined worksheet shows Order A's export line with a falling OTIF trend, now at 80%, and Cedar & Co.'s domestic line with a steady 90% OTIF rate but one open trim approval. Karim suggests reporting a single, simpler combined figure of "85% overall, on track" to save time before the call.

Karim's suggested report. "Let's just report 85% overall OTIF for the shift and say approvals are progressing. One number, one line, done."

Should Mona report Karim's single blended figure, or the two lines' own separate figures? Decide before opening the answer.

Show decision

No, Mona should report the two lines' own separate figures, not Karim's blended 85%. A single averaged number hides both of the specific, actionable risks the combined worksheet actually found.

First, Order A's export line is trending down at 80% this season, a real risk to Northline Apparel's own next placement, that an 85% blended figure would understate.

Second, Cedar & Co.'s domestic line has one open trim approval that, per lesson T27-C04-L01's own method, needs a specific, named follow-up, something "approvals are progressing" does not communicate.

Mona should report Order A's export-line OTIF trend to Northline Apparel and Cedar & Co.'s open trim approval to Cedar & Co. as two separate, specific items, keeping the combined worksheet's own line-split intact rather than collapsing it into Karim's simpler but less useful single figure.

09What it costs

What reporting one blended figure instead of the combined worksheet's own separated lines would likely cost, using this lesson's own illustrative figures

Order A's own export-line OTIF rate: 80%, trending down
Cedar & Co.'s own domestic-line OTIF rate: 90%, steady
Karim's proposed blended figure: (80 + 90) / 2 = 85%
Order A's own order size: 15,000 pieces

Reporting Karim's blended 85% figure to Northline Apparel would understate Order A's own real 80% risk by 5 percentage points, on an order of 15,000 pieces, enough to leave a genuine trend problem looking like ordinary variation. The combined worksheet's entire value is in refusing that shortcut: keeping the two lines separate is what lets both Northline Apparel and Cedar & Co. receive the specific figure that actually applies to their own order.

10Working template

Approvals and OTIF scorecard worksheet: the complete combined worksheet

Open the course workbook's "Combined scorecard" sheet, which draws rows from the "Approval matrix," "OTIF rate," and "Trend scorecard" sheets built across this course's four lessons. Enter or confirm each line's own figures; the sheet keeps export and domestic lines in separate rows and flags each line's own specific risk with a live formula.

[Download the Approvals and OTIF scorecard worksheet](../../templates/T27-C04-approvals-and-otif-scorecard-worksheet.xlsx)

Download the Approvals and OTIF scorecard worksheet (Excel)

11Check yourself

1. A hybrid shift's export line has an OTIF rate of 72% and its domestic line has an OTIF rate of 96%. What is the risk of reporting one blended figure of 84% instead of the two separate figures?

2. A combined worksheet shows an order's approval matrix fully cleared, its current OTIF rate acceptable, but its trend falling steadily for three seasons. What should this combination lead a buyer to do?

12Glossary
ENARFRTRMeaning
Approval matrixمصفوفة الموافقاتMatrice d'approbationOnay matrisiA single list of every approval a specific order needs, across every approval type, each with its own due date, owner and current status.
OTIF rateمعدل OTIFTaux OTIFOTIF oranıThe share of a supplier's past shipments that were both on time and in full, calculated together, not as two separate figures.
Trend scorecardبطاقة تقييم الاتجاهFiche d'évaluation de tendanceTrend puan kartıA single record placing a supplier's own figures for several consecutive seasons side by side, so a trend, not just a snapshot, becomes visible.
Combined worksheetورقة العمل المجمَّعةFiche combinéeBirleşik çalışma sayfasıOne working document drawing an approval matrix, an OTIF rate, and a trend scorecard together for a single order or supplier, so all three can be checked in one review.
Line-split recordسجل مقسَّم حسب الخطRegistre séparé par ligneHatta göre ayrılmış kayıtA record inside a combined worksheet that keeps a hybrid shift's own export-line and domestic-line figures separate, rather than blending them into one shared number.
Single-review checkفحص في مراجعة واحدةVérification en une seule revueTek incelemede kontrolReading every relevant figure for an order or supplier in one sitting, using one combined document, instead of checking each tool separately on different occasions.
13Next

This is the final lesson of Track 27

You have now completed Track 27, Buyer-Side Order and Supplier Management, and its own final course on approvals, OTIF and supplier scorecards. Back to the course map

14Ladder

RecognizeTell one combined worksheet apart from three separate documents checked on three separate occasions.
ConnectSee how an approval matrix, an OTIF rate, and a trend scorecard fit together into a single review.
CompareWeigh a hybrid shift's export-line figures against its domestic-line figures kept in separate rows.
DecideJudge which specific line, and which specific flag, a report ahead of a planning call should actually name.